Standardbank House insurance worse service

I report an impact claim on 7 December 2017, According to the person at the call center a Project Manager would be appointed as there's quite a lot work. After many calls, you wait up to 30 minutes to get an operator to talk to you, only 3 companies went to the property for quotations. The so-called Project Manager makes 1 call to my cell phone that I miss as I'm not 24/7 at my cell phone. The worse part is that I did give alternative numbers, that's all on the system if they can't get hold of me they could phone. I did try to call back the "Project Manager" a couple of times without any success. I phone Standard bank Insurance call center again, they try to get hold of the guy, no luck, the lady promise me that she will follow up on Monday to see if the Project Manager phone me as it is Friday afternoon and we wont get anybody now! Since this morning nobody phones me back. I call again, the operator promise to call me back within an hour. Another day pass without any progress. HOW LONG MORE.....