NS
Ntumu S

1 reviews | Active since May 2011

15 Mar 2016, 09:06

Standardbank Home Loan Insurnace - Bad Service

We have logged a number of claims with Standard Bank Home Insurance, for faults in the house and we are unsatisfied with the level of service Standard Bank and/or Contractor has provided to us.<br> <br> One, a claim was logged for a replacement of a Geyser and Bathroom ceiling. The geyser was replaced but the ceiling was not attended to and after numerous contact to fix the ceiling, no contact has been made.<br> <br> Two, we recently logged a claim for old galvanized pipes to be replaced in the bathroom due to leakage. The contractor come and replaced the pipes and left the bathroom not tiled. No standard bank insurance consultant has contacted us or has the contractor made contact with us.<br> <br> This is an urgent matter and your assistance will be greatly appreciated.<br> <br> Kind Regards,<br> <br> Ntumu Linda Siwedi<br> ***

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Replies (1)
Standard Bank Insurance
Standard Bank Insurance's reply15 Mar 2016, 13:50
Official
Hello big head,

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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