Standardbank car policy(SIL)

I have a problem with Standardbamk Insurance Limited. I called Standard bank and asked it's consultant to reverse an amount after two amounts were deducted instead of one. The matter was reported 3 or 4 weeks ago and nothing happened. I then sent an email which included other matter relating to the policy. Then I ddnt receive any response except auto reply indicating that my email has been received until one reply to my email saying that my policy was canceled. The cancellation could be that my email was misconstrued where I indicated my challenges regarding delay and the failure to process other PG Glass documents for inspection which were required by the policy. These things could have been averted had I been given the direct number of the person who facilitated my policy which I personally requested. As it is I don't even have a detailed document of the policy indicating things like address, what I'm covered for and policy etc