Standard Insure Limited poor service

When reference is made to "You're just a number", this is exactly Standard Insure Limited's motto. The way my insurance claim is being handled is a disgrace and should be classified as a crime.

On June 30th I was involved in a accident where my vehicle got side-swiped by another vehicle and got smashed into a curb. Initial impact was on the left front fender and the curb impact was on the right which resulted in significant damage to the left fender, front left mag wheel, front bumper, right front mag wheel and right rear mag wheel. My vehicle was not drivable and got towed by FirstHelp, the vehicle was transported to Nuwagen and stored there until it was transported to Success Panelbeater and Service Center for repairs, this only happened three weeks later.

During the transportation from Nuwagen to Success Panelbeaters my license disc was lost, Success Panelbeaters reported that my vehicle arrived without a license disc. After a number of failed attempts to get anyone at Nuwagen to find out where my license disc is, I had to replace it at my own cost of R265. Around August 16th when I received my vehicle back the paintwork done was less than satisfactory and damage to the front bumper spotlight trim wasn't repaired either. I also reported that there was a humming noise coming from the front right wheel that wasn't there before the accident.

When I reported this, I received response from the Assessor at StraightThrough who advised that there was no visible damage to the right front wheel as the impact happened on the left front fender. Apparently I also never mentioned anything in my original damage report about a curb. The assessor advised that I would have to sign an indemnity form to accept liability on the repair work necessary to address the humming noise should it not have been caused by the accident. This assessment should have been completed initially when the damage report was compiled, this is nowhere to be seen. I sent my initial damage report again and when I raised this with the Assessor at StraightThrough and requested that a Manager contact me back, they have simply ignored me for the past couple of days with no response to my email. During this whole process Standard Insure Limited has been completely silent and not addressing the matter to get my claim finalized and my car repaired properly.

Success Panelbeaters and Service Center are waiting on approval to go ahead with replacing the damaged spotlight trim and then obviously correcting the poor paintwork reported.

Can someone please help or direct me accordingly, I'm tired of being taken advantage of.