Standard Insurance - Worst service in the market

I registered a claim for a lightning strike on 23 March 2019 and I have continually requested feedback by email since then. I have had zero response. I use email because the call centre service is so pathetic: the line is continually "experiencing high call volumes" and one waits 10-20 minutes (expensive on a cell phone) to get through and even then the feedback is vague. GET SOME MORE OPERATORS AND TRAIN THEM PROPERLY. Secondly, an email trail is useful when a legal opinion is required. It's now 13th May and I have still had ZERO RESPONSE from Standard Insurance Limited. Nevertheless SIL is happy to take your money and increase tariffs without notification. I will never, ever use SIL again and recommend anyone reading this looks elsewhere.