Standard Insurance Ripp Off

I have previously reviewed this service provider and have to do it again. So I was told that my matter would be addressed urgently but nothing has materialized. I have sent a response to them stating that I require a copy of the engineers report that they are supposed to have in their possession. They have not rep**** and the contact number supp**** by them on their email is non existent. If you think thats all then here's the twist. I called Standard Insurance this morning from the branch that I purchased my house through. I am now told that imy Insurance is non existed.I reported the matter immediately to the Team leader at Standard Bank who stated that there is nothing that he can do at this stage. All my premiums are up to date. I have dates, times, and the names of all the people that I have engaged with including all emails sent to and received from them. It seems that just like the current government, the rot is starting at the top.