Standard Insurance Ltd

After a severe hail storm at the end of December 2020 I submitted a claim to Standard Insurance Ltd for damages suffered, ie a broken kitchen window. On 04-01-2021 I received an sms that they would had received the assessors report and would contact me regarding the claim. I did not hear from them again. On 11-01-2021 I sent an e-mail requesting feedback. No reply, on 17-01-2021 I e-mailed again, no reply. On 19-01-2021, after complaining on their website, I received an e-mail from Samantha Ramisur acknowledging my complaint. However no feedback was forthcoming from them. On 15-02-2021 I went to Standard Bank Key West where a very helpful consultant, Karen, assisted me in contacting them. I was told that they would come back to me that afternoon. Needless to say I did not hear from them. I sent various e-mails to them but got no feedback. Today, 12-04-2021 I received an e-mail informing me that they would not be covering this claim. I have been a Standard Bank bond holder for the last 28 years and have diligently paid my insurance premiums without hesitation. I have only claimed for burst geysers in the past and have not claimed for anything else. Not once since I put in the claim in January has anyone from Standard Insurance contacted me personally. I am utterly disappointed and truly sorry that I have not gone to another insurer where I may have received better service.