Standard insurance limited: bad customer service

I claimed for a burst geyser mid July and a new geyser was installed, without removing the old geyser over the past month and a half i have had to call either the insurance or the company that installed the new geyser. At first they came and said it was a pipe leak has nothing to do with the geyser i must log a new claim. The leak detection guys came and said I must call the plumbers as they did not drain the old geyser properly. The plumbers came back and installed a pipe to drain water as he believes there is some pressure valve he can't see and i should call the insurance again. I did that and they sent another plumber to check the leak . More than a week has gone by without any feedback either from the new plumber or the insurance. Such appaling service. While we are paying premiums: the ceiling might fall on us anytime.