Standard Insurance Limited are the worst!!!

Good day, On 30th Dec 2022, My geyser burst claim was registered with Standard Bank Insurance and today is the 18th of Jan 2022 and the issue hasn't been resolved. Rdt Plumbing came out to assess the burst on the 30th Dec 2022 and on the 04 January 2022 the geyser was replaced. After the new geyser was installed, the Plumbers advised that the new geyser's prv and water pressure was higher than the old geyser! After the job was done, I received a service rating request and I advised the Plumbers that I would first like to see if everything is in good working condition. The electricians came and did their part and everything was sorted, until I noticed a underground leakage due to a pipe burst. I immediately contacted the Insurance Department and explained everything. I experienced the worst service ever... They never called or updated me, unless I reached out. I reached out to my banker and she escalated the matter.

Rdt Plumbers was sent out to assess the leakage and a second group of Plumbers was sent out to assess the issue. A new claim was registered, against my wishes, as the leakage occurred after the new geyser was installed. They demanded that I pay a second excess fee of R1250 before they would continue with the repairs. Why the **** do I need to pay a second excess fee for an issue that was caused by the new geyser installation!! I'm not a ****ing Plumber, but clearly my water system (pipes, etc) was used to servicing the old geyser. After some research and conversations with other plumbers, pipe bursts and leakages are common issues with new geyser installations, especially when the prv and water pressure is higher. Which is the case currently!

I refuse to pay a second excess fee! This is ridiculous. Why the **** would I pay for an issue that was caused after the new installation. I'm still awaiting feedback on the reports that was sent out to the insurance department as to why the claim was rejected! I've been sitting with no ****ing water and it's been a constant back and forth! I ****ing work hard for my money and pay my bills and insurance as I should for times like these. Just to ****ing deal with unprofessionals who are unable to do their jobs right!!! How the **** to reject claims based on no ****ing reports with a proper explanation from the Plumbers and an image from the one plumber saying what they need to in order to fix the problem! Brings me to the second point, when I purchase the property, the agreed monthly insurance premium was R298. I'm currently paying R584. I was never informed about this increase! I wasn't even aware that I had to pay an excess fee when claiming. I've been paying extra and you want me to ****ing pay a second excess fee of R1250! Standard Insurance, you are the worst! As a first time home owner, I'm disgusted with your ****ing service experience!