1 reviews | Active since Aug 2009
Standard Insurance Limited
We reported an appliance fire with Standard Bank Insurance. Our oven, covered under our home owners insurance, was damaged beyond repair. An assesor was duly sent to our house. The electrical company did not fully investigate the cause of the fire and instead blatantly **** on the report. Standard Bank Insurance stood by their report and declined the instance claim. We eventually approached OSTI Insurance ombudsman to intervene. The report found insufficient evidence to force standard bank insurance to overturn their decision, however the written report was scathing in their incomplete incident report. Instead of reviewing the case again Standard Bank Insurance now says that I can go ahead with litigation as they cannot overturn their own decision even of the OSTI report clearly states that they were biased and not thorough. Their slogan that "we commit to provide you peace of mind" is false. There are way more bad reviews than positive reviews. It tells a sad story. Who has the money for litigation? The oven costs R10 000. It's cheaper for me to replace than to sue.
Good day Mr van den Heuvel
As we have informed you this morning, having reviewed your complaint with the Head of Complaints, we herewith wish to confirm you can refer for litigation, as we cannot assist you in this matter any further.
Good day Mr van den Heuvel
As we have informed you this morning, having reviewed your complaint with the Head of Complaints, we herewith wish to confirm you can refer for litigation, as we cannot assist you in this matter any further.
Standard Bank Insurance’s reply
Then a reply onnmy email
Good day Mr van den Heuvel
As we have informed you previously, having reviewed your complaint with the Head of Complaints, we herewith wish to confirm you can refer for litigation, as we cannot assist you in this matter any further.
Kind regards
Zika Bosman (Mrs)
Ombudsman Consultant: Insurance
www.standardbank.co.za
Soni assume nothing will be done. I can't believe that OSTI found in their report that the original site investigation was flawed and so Standard Insurance declining our claim based on a flawed assessment is incomprehensible. I don't have the money to fight such a large company in court and they know this. My legal fees will far out weigh the replacement price of the oven so that makes no sense.
I have already offered that Standard Insurance can settle the case in order to end this but they are sticking to the original assessment that is based on an inaccurate site assessment.
Standard Bank Insurance’s reply
Then a reply onnmy email
Good day Mr van den Heuvel
As we have informed you previously, having reviewed your complaint with the Head of Complaints, we herewith wish to confirm you can refer for litigation, as we cannot assist you in this matter any further.
Kind regards
Zika Bosman (Mrs)
Ombudsman Consultant: Insurance
www.standardbank.co.za
Soni assume nothing will be done. I can't believe that OSTI found in their report that the original site investigation was flawed and so Standard Insurance declining our claim based on a flawed assessment is incomprehensible. I don't have the money to fight such a large company in court and they know this. My legal fees will far out weigh the replacement price of the oven so that makes no sense.
I have already offered that Standard Insurance can settle the case in order to end this but they are sticking to the original assessment that is based on an inaccurate site assessment.