Standard Insurance Brokers Pathetic service once again!!!!!!!

We are private bankers at Standard Bank and we have our household insurance with Standard as well.

Recently, I had a claim for my daughters iPhone that was ******. We have a household of 5 there is five phones on the policy and apparently the imei no did not correspond with what was on the policy and the claim was rejected on this basis and therefore the phone was not covered under the all risk section. However, I totally disagree with this policy for a number of reasons …….

On the 21/05/2018 I submitted a claim for my upright freezer. After many calls , Cleo from New World , advised that they cannot find the measurements for my freezer and that they will send a freezer and it does not fit they will send another one until they get the one that fits......I am so frustrated with Standard bank Insurance for their lack of professionalism and finding excuses... Its two weeks now that I do not have a freezer …. can someone do something????