STANDARD DONT KNOW But FROM ELBOW

<p>Good morning .</p> <p>On Friday afternoon 1/07/2016 at 13H57 , my vehicle Fiat Strada DG 11 FL GP broke down .</p> <p>I called the number that I ********** 000 this I was told was the in correct number and I should call ********** 713 this number is in active I then called ********** 000 again was given number ********** 255 to call , I was then put through to towing …I was told that they can’t find my policy and that I must call my insurance for my policy number this I did , then called the towing again , I was then ‘assisted “ if you can call it that ( 15h18) almost an hour I been battling to get a tow truck out to me .At 15:30 I was told that a tow company has been arranged .At 16;13 I called the towing people to see what was taking so long , the chap said he would call to find out at 16:43 I called the towing department to see where the two truck was The First Road only arrived just after 17;00 …. I had to wait while about 8 Minutes as the driver was busy on his phone . Eventually he came to where I was standing and still talking on the phone proceed to load up my bakkie .. He has no manners and I did not sign any paper work …I called the call center telling them I want to talk to a manager … No one contacted me until the morning of the 4/07/2016 asking if I had been helped…Really three days later …</p> <p>Time Line</p> <p>· 13h57 car broke down</p> <p>· First call out 14:58</p> <p>· Given the run around till 15h18</p> <p>· Called call center a few times between 15h30-16h43 to get ETA</p> <p>· Tow truck ( First road ) arrived just after 17h00</p> <p>· Tow truck started loading at 17h25 ( still talking on his phone )</p> <p>Time from first call to resolution +- 3 hr 25 minutes</p> <p>Cost to Get assistance R85.00 /R50 =R135</p>