Standard Bank’s non existing insurance service

I have never received such horrible service! I logged a claim on the 15th of Augustus when the wind blew our panels of our roof. An assessor came a week after to look at our roof, needless to say without a ladder. I have received NO further feedback from Standard Bank or the assessor. It’s been more than 4 weeks. I pay R900 a month for insurance with no service. So disappointed and angry!