Standard Bank’s low standards

Standard Bank insurance is such a disappointment. My house was broken into 2 weeks ago, I lodged a claim as soon as the SAPS case number became available. After not hearing from them 5 days after the assessor came, I sent them an email but got no response. Today, 2weeks later I called their complaints division and I was promised an escalation and a call soon. I don’t know how I am supposed to live in a house with a broken window and a security gate. They have shown me they don’t care about their clients.