Standard Bank's Insurance Division is Pathetic!!!!!!!

Claim number 21/ 011594

We recently purchased our premises it is literally 6 months now. In January Johannesburg had experienced heavy rainfall for about 4 Weeks, after the storms we notice the bathroom ceiling was leaking and the kitchen floors was wet the claim was logged on the 8th of February.

Standard bank insurance division sent through a builder to asses the premises and the outcome was that the tile upstairs moved with the heavy rain and wind and that caused the leak on the ceiling with the kitchen he confirmed that the previous owners had done changes and left a pipe exposed in the wall that caused the leak....

Standard bank then sent though another Internal consultant whom seemed to by in a Rush, he literally took about 5 mins to look at everything. I even offered him a ladder in order to look at the roof to confirm the outcome which he refused instead he just stood outside my yard and confirmed what the damaged could be....bearing in mind that we live in a double story building. I also asked the Internal consultant to please provide us with an update, he responded yes he will....weeks go by and we received nothing....

The 23rd of February we received no feedback from Standard bank ...I called the call center and mailed them on numerous occasions with No response.

Today the 23rd I called and then received the feedback by the way we repudiated your cliam as the damaged was deterioration of the building...A Buidling that Standard bank assessed 6 Months ago when we bought it...How in the world does this make any logical sense!!!!!

The service from Standard banks Insurance division is extremely pathetic...the fact that the water damages now has mould around it because of the prolonged service and I have 2 young kids with service allergies....