Standard bank's horrible customer service

Worst experience ever I phoned in to be transferred from one department to another with no one assisting me everyone doesnt know the email adress i should send my proof of payment to but they know how to debit my account for no reason. I was placed on hold for more than 8 minutes today was even worse I was transferred by a standard bank consultant to a line that just rings and no one answers it that call lasted for 25 minutes. So angry right now I mean it's not like I don't have anything to do with my time. Standard bank service especially the insurance department is horrible infact disgusting I went to an extent of going to their head office no.5 Simmonds still there is no urgency of trying to assist a customer!! They are so focused on moving forward that they forget the customers come first.