Standard Banks have lowered the standards to an all-time llw. Think twice. Yoj ate WARNED!!!

Iin January 2022, I took a funera cover from Standard Bank in respect of Mr Onelo and when I was not sent a policy document, I emailed for one but it never arrived. Since Standard Bank is a reputable institution, I carried on with the policy nonetheless. Since the passing of the deceased a week before last, Standard Bank is playing hide and seek refusing to pay. All premiums are laid and the family have informed the consultants who are phoning that i have a relationship witb the family including the biological sisters. Even when i went to claim i was wirh the most senior uncle of the family to the branch. The deceased is a man I assisted wuth food, bus fare monies, helped with applications for the SRD grant. I am now dismayed f!flabbergasted and shocked to learn that Standard Bank would question my relationship with the deceased even when the family and his biological sister has conirmed the existence of a strong relationship between me and the deceased. The bullying and bulldozing tactics employed by their agents leaves much to be desired. You expect such treatment when ylu grieve noga,l from a ******** enterprise and not the Standard Bank we grew up holding in high regard.I have already submitted a comllaint to tge Ombud about this unfair treatment.