STANDARD BANK - WORST BUILDING INSURANCE SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!! STAY AWAY

WHATEVER you do, DO NOT insurance your buildings with Standard Bank Insurance!! You WILL be setting yourself up for failure!

We agreed to take out Building Insurance along with our Mortgage Bond. With Standard Bank being the Home loan, we thought it would be easier to use Standard Bank Insurance. WE WERE WRONG!!!!!!

When it came time to claim, our claim took over a week under a so called "EMERGENCY CLAIM" to be approved after we explicitly said that our house was going to be vacant over the Easter Weekend and need this to be resolved before we go away. We were told that after we sent photos of our gate motor (as we already sent through the quotation), we will be given the go ahead. This NEVER happened.

Our home was left unsecured the entire weekend. After several follow ups, we were given the go ahead a week later.

Due to this whole process, we took it upon ourselves to find an alternative insurer who goes out of their way to attend to our queries. Our short term Insurance is with them and thus, we know what level of service we would be receiving. Since the 19th of May - we have ASKED and BEGGED Standard Bank to cancel our policy and sent them proof of our alternative cover as requested. Do you think they have BOTHERED to attend to this? Standard Bank also does not accept a quote or far future dated initiation from the new insurer. We arranged with our new Insurer to initiate the policy as Standard Bank does not accept quotes. I am told today over the phone that Standard Bank has 30 days to attend to the cancellation - Fine. BUT in the 2 weeks that they have ALREADY had our new policy, they have not even acknowledged the numerous emails sent through to have this resolved.

DO NOT NOT NOT NOT move your Building Insurance over to Standard Bank. This nonsense of going through a call centre the whole time to have amendments or claims attended to is a waste of time. Having to sit on the phone for over 40 minutes in the hopes that SOMEONE answer your call is ridiculous. The option of having Standard Bank phone you back when you are number one in the queue - also a joke! On all my calls, I have had them successfully phone me back once. On this call - they had to transfer my call to another department where my was dropped.

When dealing with your Insurer - IT SHOULD NOT HAVE TO BE THIS HARD!!!!!!

If you're looking for the MOST POOR level of service - then use Standard Bank If your day is freed up that you have hours on end to waste on a phone call hoping to get through to Standard Bank - then use them.

For those of you who LOVE quick, efficient, speedy and effective service delivery - then Standard Bank Insurance is NOT for you.