STANDARD BANK WILL NEVER CHANGE

My car was involved in an accident,I called my broker Nhlanhla to ask about the procedure to claim and he told me that my insurance is inactive ,he transferred me to Solomon I sent them both my Proof of payments and now Solomon is either declining my calls or don't answer my calls and if my insurance was canceled i need the date and proof when it was canceled,i don't care if they do not cover my insurance any more I just want my refund.Im not surprised with the service I received from Standard bank as its not the 1st tome they gives me this kind of shocking experience that led to change banks, I had to move to Fnb as a result I regret the day I decided to give them a 2nd chance I thought it will be different this time I hope people will not use their insurance.