Standard bank wastes my time

My geyser is leaking causing all sorts of flooding and damage. I phone standard bank emergency and no answer. I emailed no reply. What constitutes an emergency for someone for standard bank to answer. This is unprofessional behaviour. If you can’t do the job don’t take out my money diligently every month. I how someone from Standard Bank is reading this to know that as a major bank you have no customer service. Email me when u do have time to respond ***