Standard Bank - unprofessional and *********** bunch

I had an incredibly frustrating and disappointing car insurance experience recently. After hitting a pothole, my car started experiencing gearbox issues. I immediately contacted my insurance company to file a claim, and they took my car in to assess the damages. At that time, everything else in the car was intact and drivable, except for the gearbox making a loud noise.

However, my car ended up staying with the insurance company for a lengthy four-week period. Throughout this time, I sent multiple follow-up emails seeking updates and feedback, but all of them were completely ignored. When I finally decided to call for information, I was given the runaround and received no clear answers.

To my dismay, after four weeks, the insurance company declined my claim. It took them an additional whole week to return my car, and once again, there was no communication and my emails were ignored. What made matters worse was the state in which they returned my car. The gearbox was left in the trunk, and the engine was being held together with wires.

This entire experience has been the epitome of a bad car insurance encounter. The lack of communication, disregard for my emails, and refusal to return my car in the same condition they received it has left me extremely disappointed. To add insult to injury, this insurance company is also a bank that I trusted with my money. At this point, I am considering closing all my accounts and canceling my insurance with them. I would strongly encourage anyone else banking with them or having insurance with them to do the same, as they cannot be trusted. The staff I have dealt with have been utterly unprofessional and ***********.