NS
Nicardo S

1 reviews | Active since Feb 2024

04 Feb 2024, 22:08

Standard bank unfairness

I have a personal loan with the bank and in 2017 I lost my job. I made arrangements in 2018 to pay the loan because I couldn't afford it any longer. 2020 just before covid I had a heart attack and asked if I could claim from the credit life facility but was denied the request. I asked if they could then cancel the credit life but they refused to. Until today I pay a R400 credit life insurance installment which I will never be able to use. And to make matters worse I am still unemployed and paying my agreed installment.

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Replies (2)
NS
Nicardo S's update27 Feb 2024, 11:08
Reviewer Update
Good day

You closed the case before I could reply. According to your department the policy was closed in 2018. I had a statement printed which shows that the premium for the policy is still being deducted according to the bank. So how can the policy be closed and i am still paying the premium?
NS
Nicardo S's update04 Mar 2024, 15:08
Reviewer Update
Good day

I would like to know if you are still working on the case? Your prompt response will be appreciated.

Thank you