1 reviews | Active since Jul 2024
Standard Bank Trust Malpractice
I am writing this review to report that Standard Bank trust is not taking proper care of some of their beneficiaries as they don’t bother to communicate their regulations which they bring up whenever they want to no matter how it affects us. I have come back to an apartment with no water and electricity to last for the rest of the month and when I requested the funds to get it this time I was told to provide a proof of payment for an allowance I always receive without having to provide proof of payment and all of a sudden I’m not receiveing anything for electricity and water which are necessities. At some point I had no place to stay because of these sudden decisions that are made without proper communication and now I’m being asked to provide a toll slip that I can’t replace because I always throw them away and I’m never asked about them. I can’t be arguing with people about money that was meant to make sure that I don’t run into isssues like these because you can see these people don’t even consider the request because I told them exactly why I couldn’t provide proof of payment and I sent them my bank statements to further prove that I used the funds. I constantly have these abrupt problems where my needs are casted to the side. I don’t know whether I’m expected to live in the dark with no water in winter. But this kind of treatment is inhumane and it’s all coming from people who wouldn’t want their kids being treated this way. There was no communication about the proof of payment which I never provided before and all of a sudden I was being told about audits relating the proof of payment that I knew nothing about. I don’t understand how this problem has escalated so high when they have never asked for a proof of payment for that allowance before. I provide proof of payment for things where I get an invoice. This one was medical so it did not have a quote and as I have said, I’ve never had to provide proof of payment for it and beg for electricity and water money. Please fix this issue because this was just thrown in my face and those ladies from the call centre don’t even try to help they just say they can’t and move on and tell you that it’s not their problem.
I am writing this review to report that Standard Bank trust is not taking proper care of some of their beneficiaries as they don’t bother to communicate their regulations which they bring up whenever they want to no matter how it affects us. I have come back to an apartment with no water and electricity to last for the rest of the month and when I requested the funds to get it this time I was told to provide a proof of payment for an allowance I always receive without having to provide proof of payment and all of a sudden I’m not receiveing anything for electricity and water which are necessities. At some point I had no place to stay because of these sudden decisions that are made without proper communication and now I’m being asked to provide a toll slip that I can’t replace because I always throw them away and I’m never asked about them. I can’t be arguing with people about money that was meant to make sure that I don’t run into isssues like these because you can see these people don’t even consider the request because I told them exactly why I couldn’t provide proof of payment and I sent them my bank statements to further prove that I used the funds. I constantly have these abrupt problems where my needs are casted to the side. I don’t know whether I’m expected to live in the dark with no water in winter. But this kind of treatment is inhumane and it’s all coming from people who wouldn’t want their kids being treated this way. There was no communication about the proof of payment which I never provided before and all of a sudden I was being told about audits relating the proof of payment that I knew nothing about. I don’t understand how this problem has escalated so high when they have never asked for a proof of payment for that allowance before. I provide proof of payment for things where I get an invoice. This one was medical so it did not have a quote and as I have said, I’ve never had to provide proof of payment for it and beg for electricity and water money. Please fix this issue because this was just thrown in my face and those ladies from the call centre don’t even try to help they just say they can’t and move on and tell you that it’s not their problem.
I am writing this review to report that Standard Bank trust is not taking proper care of some of their beneficiaries as they don’t bother to communicate their regulations which they bring up whenever they want to no matter how it affects us. I have come back to an apartment with no water and electricity to last for the rest of the month and when I requested the funds to get it this time I was told to provide a proof of payment for an allowance I always receive without having to provide proof of payment and all of a sudden I’m not receiveing anything for electricity and water which are necessities. At some point I had no place to stay because of these sudden decisions that are made without proper communication and now I’m being asked to provide a toll slip that I can’t replace because I always throw them away and I’m never asked about them. I can’t be arguing with people about money that was meant to make sure that I don’t run into isssues like these because you can see these people don’t even consider the request because I told them exactly why I couldn’t provide proof of payment and I sent them my bank statements to further prove that I used the funds. I constantly have these abrupt problems where my needs are casted to the side. I don’t know whether I’m expected to live in the dark with no water in winter. But this kind of treatment is inhumane and it’s all coming from people who wouldn’t want their kids being treated this way. There was no communication about the proof of payment which I never provided before and all of a sudden I was being told about audits relating the proof of payment that I knew nothing about. I don’t understand how this problem has escalated so high when they have never asked for a proof of payment for that allowance before. I provide proof of payment for things where I get an invoice. This one was medical so it did not have a quote and as I have said, I’ve never had to provide proof of payment for it and beg for electricity and water money. Please fix this issue because this was just thrown in my face and those ladies from the call centre don’t even try to help they just say they can’t and move on and tell you that it’s not their problem.