Standard Bank - The Worst Building Insurer by Far

This is probably the 4th Hello Peter entry on the same matter after a burst geyser beginning March. The geyser has been replaced after 3.5 days and I thought that was bad. Unfortunately, the bathroom and toilet ceiling has not yet been replaced since March. After so many complaints, the last one on 18 April, the STD agent assured me the contractor will call to make the appointment to install the ceiling. After no response, 11 days later, I followed up. The agent today Thabiso was helpful but mentioned that the previous agent never confirmed with the contractor - so, this confirmed again the poor and inefficient service and capability of STD insurance. Not once during all this bad service and reports in almost 2 months have anyone called to assist, just an automated email and that the query will be responded to within 8 days which is not the case. With this service , STD you will be out of customers soon. I know you will not miss me when I terminate this policy within a month. However all the best with the future.