STANDARD BANK TAKES YOUR PREMIUMS BUT REFUSES TO CONFIRM RECEIPT OF CLAIM!

I have been a client with Standard Bank for too many years to remember and joined them about 2 years ago with car insurance plus household contents. I telephonically reported a burglary at my home on 21 november 2018, and spoke to Ephraim Nkosi. He informed me to submit all relevant documents and details/receipts etc to him from the supplier as well as from SAPS, which I subsequently did on Monday 26 November 2018. To date, I have not had any response from him or the company despite my request asking for acknowledgement to this effect. I am furthermore, unable to get hold of Ephraim telephonically via the call centre and, my claim might not be much in their eyes, but to me it is important to have the items replaced so that I can carry on with my life. This organisation feels absolutely nothing for the insured person and whether their privacy was invaded during this act or not - as long as they make you feel like a ******** wanting to claim. They will take your premiums onth after month and yet when you want to lodge a claim, everything is more important than you the individual. I am sure that more people have found this dispicable act of non responsiveness to claims etc worse than the actual burglary or trauma they experienced. Another week has passed without any response received and I am left with no alternative but to go to social media and pray for a response now!!!!!!