Standard Bank takes advantage of the Elderly .

i app**** for a funeral policy for my Brother a few years ago with SBSA. Mr RG Van Rensburg id number: *** my brother sadly passed away 3 weeks ago. i then contacted standard bank , they advised me my policy is active and that i could proceed with the claim. i sent the claim in on the wednesday , as we were planning on having the Burial on Saturday . On Saturday Morning the Bank Contacted me advising my claim was Declined to to my policy lapsing. I was beyond myself as i needed this money Despeartely to pay undertakers. there was no one i could turn to and i myself could not afford to pay the undertaker as i am a pensioner and do odd jobs to get money. But my brother had to be buried and i had to make a plan very fast . i feel that standard bank has failed me at my time i needed them the most .

i want to know in detail why my claim was declined. when did my policy lapse , and why was i not advised of this. as my account is active and there is always money in there for the debits. i am a standard bank account holder . i myself have a policy running from my account. if the policy was lapsed why did the consultant advise that my policy was active. if i know the policy was lapsed i would not have put in a claim . but it seems i was **** to for some reason.

all i know is that i was told my policy is active and i can put in a claim. i was not advised of any policy that was re instated. or lapsed over the phone. Standard bank did not send me any correspondence either. or any calls from them at least.

i need standard bank to pay out my funeral claim as i am now deep in debt due to you declining my claim.