Standard Bank storm claim pending from last year December 2022

This is my second review regarding my current case, claim number 22/209004. My initial claim was referred on the 08/12/2022 and to date being the 28/02/2023 my claim remains unresolved with no real feedback from Standard Bank as to why my storm damage claim has not been approved. At present from the storm experienced last year, I am sitting in a situation where our roof was damaged, ceiling boards, light fixtures have collapsed, flooring and cupboards damaged etc. My initial Hellopeter referral was closed by Adeela Mangera as my claim had been escalated to the claims team, hence it was sufficient to close my claim according to Adeela. On the 23/02/2023 Adeela had mentioned that the matter has been referred to claims management to provide urgent feedback which I have not received any feedback to date. The feedback received from Trisha Davenarain was that such matters take time and her information provided did not tie up with the service provider sent out to inspect my property. I have also included other standard bank individuals that you refer your matters to for further escalation that have just not responded. I have my home loan and insurance with standard bank and the standard bank representatives have shown no commitment to resolve my claim. Standard Bank my home has been damaged badly by a storm last year...please help me. We pay our home loan and insurance monthly, please with the current rains I am worried that my property will be damaged even further.