Standard Bank still not processed a claim in almost two months

Hi,

On the 01 June 2024 my Dads house were destroyed by a flash flood that took place in Uitenhage.

I called the insurance on behalf of my father on the 02 June 2024

Today is the 02 August 2024 and still no work has been carried out.

My dad who is a 60 year old is still unable to move into his home - he does not have a bond with Standard Bank anymore but timeously pays the insurance.

I just honestly feel this is beyond rediculous.

They tell me one thing on the phone when I call but I have to wait and follow up each time.

I would advise people to never insure with them for such reason.

The accommodation claim has not been processed as well.

Which was offered to me on the first phone call I made 02/06/2024.

I am truly unhappy.