mJ
melany J

1 reviews | Active since Jul 2013

03 May 2018, 14:26

Standard bank still gives the worst SERVICE!!!!!

I logged a claim for the ceilings and roof that had been damaged due to the storms we had in April 2018. I was informed that the claim is rejected due to maintenance. I requested my policy wording numerous times and send emails to the complaints department, but never received any feedback. How can you send a rejection letter without giving me the proof of the assessors finding or a policy wording. I think the Ombudsman will be my final relief.

0
Replies (3)
Standard Bank Insurance
Standard Bank Insurance's reply21 May 2018, 08:03
Official

Thank you for posting your comments.

Your claim/policy number was requested on the 25 April 2018, we have not received your details to date. I trust your matter was resolved accordingly.

Kind regards
Complaint Resolution Centre
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Standard Bank Insurance
Standard Bank Insurance's reply21 May 2018, 08:07
Official

Thank you for posting your comments.

Your claim/policy number was requested on the 03 May 2018, we have not received your details to date. I trust your matter was resolved accordingly.

Kind regards
Complaint Resolution Centre
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mJ
melany J's update21 May 2018, 09:11
Reviewer Update
From: Mokale, Tebogo T ********** Sent: Friday, May 4, 2018 4:11 PM To: Melany Julius ********** Subject: HLB ********** 93 18/029469 Dear Mrs Julius We acknowledge receipt of your complaint and we apologise for the drop in service levels you experienced. Please note that we will investigate and review the matter in order to resolve it as quickly as possible, however kindly note that some matters may take up to 8 days to resolve. Please note I am the specialist who will be dealing with this matter and your complaint reference number is SR ********** 152. Regards