Standard Bank sent out a service provider that damaged my intercom cable

I'm very disappointed with standard Bank building insurance i put in a claim last year January for my gate motor standard Bank sent out a service provider called tiger alarms the day tiger alarm came out to my property I was able to open the gate from the intercom for them to come in I not sure what they did while replacing the remote receiver on the gate motor but they damaged the intercom cable and i cannot open the gate from the intercom ever since i have called standard Bank building insurance so many times each time they say that they will get back to me by the end of the day which never happens I'm still Waiting for a call back and it as been almost a year that I can't open the gate from the intercom I have been a loyal customer to you guys for many years it's very disappointing that you guys send service provider's that doesn't know what they doing.we as customer's work hard for what we have and you guys send out service provider's that damages our stuff and leave.then we as customer's have to call you guys a 1000 times And Still get no help. Can someone from management please contact me ASAP to assist me please 🙏 my number is *** thanks