Standard Bank ****s people collecting funerals subscriptions but refuses processing Claims

I am deeply disappointed with Standard Bank Funeral Insurance. I took out Funeral insurance and covered my 2 children as beneficiaries. One of my daughters was born in Zimbabwe and Standard Bank agreed to sign me up using her passport. I have been a loyal client paying my monthly subscriptions without any default. My child passed away 24th June 2023 last week and I contacted standard bank for the claim. I submitted all documents required for the claim , BUT NOW SUDDENLY Standard Bank are questioning the hand written death certificate from Department of Home Affairs. HOW THE HELL can a foreigner born citizen using a passport less than 18 years have a computerised death certificate???? I am told that I should get a confirmation letter from Home Affairs stating why the death certificate is hand written for them to process my claim. Home affairs clearly states that they do not issue computerised death certificates for a foreign citizen worse off, those less than 18 years. Standard Bank is good at collecting deduction subscriptions and now do not want to pay out my claim. Why did they agree on signing me up a funeral policy using a passport if they are not clued on how it works with Home Affairs Death registration???? I now had to look for means to bury my daughter whilst Standard bank refuses to pay out my claim. I will ensure word of mouth reaches to everyone not to do business with you as you are a **** . Home affairs had to refer me to the SAP to do an affidavit to state that and still I am waiting for Standard Bank to pay me . There’s no communication no whatsoever, even the very 1st email of the claim, they never responded, I had to call and do my own follow ups. This is pathetic service, all you are good at is collecting money and do not render services. I am closing all my account and policies with Standard Bank, I feel ******, all my premiums that I paid seem like nothing to this ***** Bank. My claim number is as per the below: Your Funeral Plan Claim Has Been Registered Under Claim Number FNR23/011667. It Will Be Processed Within 48 Hours On Receipt Of All Documents. For Queries Call Standard Bank Insurance Brokers(Fsp224):***

I want my claim, I have already lost a child, I do not need such headaches.

JUST PROCESS MY CLAIM

I will take this to the media and press, just watch!!!!!