standard bank ripping people off

<p>My dad had a policy with standard bank of which he told us before he passed on, when we went to claim they told us it was an accidental cover, we then e-mailed standard bank on the 21st of February to e-mail us a recording of the agreement because now it is their word against the deceased but ever since we haven't heard from them but we got an automated e-mail that they received our e-mail, but they never responded, this clearly shows that standard bank doesn't care about their clients what so ever,all they know is to rip people off. What is so hard about just sending a recording?...clearly something is fishy</p>