NN
Naledi N
1 reviews | Active since Jul 2015
09 Jun 2022, 08:40
Standard bank prides it self on horrible service
I have submitted a funeral claim and constantly need to follow up as standard bank doesn't provide feedback it's over 48 hours and no payout.
I keep calling and hold forever till airtime runs our.
The agents don't call back when the call gets cut, First they canceled my policy without my consent and now this .
I'm so disappointed
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Replies (2)NN
Naledi N's updateReviewer Update
11 Jun 2022, 08:43No resolution no feedback, you responded to days ago and I'm still stuck.
So what should we do about the funeral?
Should I wait 20 days to bury?
Should I be going to the ombudsman or write to a TV show to get resolution?
We are going through a lot as a family and have to endure this as well, I will not even be reimbursed for the airtime wasted as I constantly need to keep calling to get updates which o don't even get
I know my policy isn't worth much but I'd rather move it elsewhere where they have better service
So what should we do about the funeral?
Should I wait 20 days to bury?
Should I be going to the ombudsman or write to a TV show to get resolution?
We are going through a lot as a family and have to endure this as well, I will not even be reimbursed for the airtime wasted as I constantly need to keep calling to get updates which o don't even get
I know my policy isn't worth much but I'd rather move it elsewhere where they have better service
NN
Naledi N's update11 Jun 2022, 08:43
Reviewer Update
No resolution no feedback, you responded to days ago and I'm still stuck.
So what should we do about the funeral?
Should I wait 20 days to bury?
Should I be going to the ombudsman or write to a TV show to get resolution?
We are going through a lot as a family and have to endure this as well, I will not even be reimbursed for the airtime wasted as I constantly need to keep calling to get updates which o don't even get
I know my policy isn't worth much but I'd rather move it elsewhere where they have better service
So what should we do about the funeral?
Should I wait 20 days to bury?
Should I be going to the ombudsman or write to a TV show to get resolution?
We are going through a lot as a family and have to endure this as well, I will not even be reimbursed for the airtime wasted as I constantly need to keep calling to get updates which o don't even get
I know my policy isn't worth much but I'd rather move it elsewhere where they have better service
NN
Naledi N's updateReviewer Update
15 Jun 2022, 10:24Wow it keeps getting worse.
The policy paid out but not the full amount because I apparently missed a payment in June last year, but I claimed in April and the full policy was paid and a month later penalties for a premium missed a year ago, I'm going to read through the policy documents to see where it states that I will be short paid if a premiu is missed in a year, honestly this is not even worth it.
The policy paid out but not the full amount because I apparently missed a payment in June last year, but I claimed in April and the full policy was paid and a month later penalties for a premium missed a year ago, I'm going to read through the policy documents to see where it states that I will be short paid if a premiu is missed in a year, honestly this is not even worth it.
NN
Naledi N's update15 Jun 2022, 10:24
Reviewer Update
Wow it keeps getting worse.
The policy paid out but not the full amount because I apparently missed a payment in June last year, but I claimed in April and the full policy was paid and a month later penalties for a premium missed a year ago, I'm going to read through the policy documents to see where it states that I will be short paid if a premiu is missed in a year, honestly this is not even worth it.
The policy paid out but not the full amount because I apparently missed a payment in June last year, but I claimed in April and the full policy was paid and a month later penalties for a premium missed a year ago, I'm going to read through the policy documents to see where it states that I will be short paid if a premiu is missed in a year, honestly this is not even worth it.