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Thotyelwa K

1 reviews | Active since Nov 2020

28 Feb 2022, 08:27

Standard Bank poor service from Home Insurance consultants

Poor handling of the Claim

I'm disappointed with how Standard Bank consultant are handling the claim i made last year. After the storm that happened last year i called Standard Bank home insurance for the leakage on my roof. At first the service was fantastic, the guys from Thembridge came and fixed the roof however some of the elements were missing. I have called Standard Bank home insurance to resolve the issue about 4 times but i'm not getting any joy from them. I've also called Thembridge and they promised to come but nothing. I'm frustrated and angry because I'm using my airtime to call and still they don't consider that. They have closed my branches and now you are relying on the mobile phone which is not helping at the present moment.

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Replies (2)
TK
Thotyelwa K's update02 Mar 2022, 10:22
Reviewer Update
ID number: ***
TK
Thotyelwa K's update20 Apr 2022, 08:41
Reviewer Update
Just to provide update on my claim...did receive a call from a STD consultant and they were very helpful and promised that my claim will be resolved. A guy from Thembridge (assisgned by the bank) came through to my house and did his assessment after a week and advised that they will come back and finish the job. It's been almost 2 months and my claim is still not yet attended too and this is very frustrating especially with all these rains that keeps on pouring. When you call the call centre number, they are quick to pick up however when they transfer your call to the next person, you hold until you drop the call because you are using the airtime which is not cheap. This is soo tiring and very frustration.