Standard bank- poor service delivery

Standard bank home insurance

We had storm damage to our house in mid - December Our home insurer is Standard Bank home insurance

The damage to our premises happened Mid December when we were on holiday, we arrived back on the 27/28th December and reported and submitted the claim to standard bank.

Our damage is so severe that our kids have had to sleep in our room with us since the issue happened in December. Since the incident was months ago the damage has now developed black mould which is now causing a health hazard for our family.

We are still awaiting standard bank to approve the quotation with no response and no feedback from *** and or *** the complaints service centre and numerous calls to standard bank home insurance which after repeated attempts to get an assesor or service provider to do anything , we were asked to liaise directly with them.

We additionally were told standard bank would send out their own assessors so I had asked for their contact number to get hold of him directly as we were trying to get some clarity. We then were getting no feedback from the Assesor provided and additionally standard banks own Assessor Joseph in the Pietermaritzburg area wouldn’t even answer his phone or return phone calls.

Standard service from clearly a bank that is becoming a very below standard bank! Especially after all the reviews I have read here.

It’s almost been three months and we are no closer to getting this matter resolved.

If standard bank themselves would like a reference for this claim it’s 21/107802