Standard Bank Paid Contractor for a Repair That Was Never Completed – Claim HLB/2026/539995

I registered a claim with Standard Bank under claim number HLB/2026/539995 after my geyser stopped working.

Standard Bank sent a contractor to my home to assess the geyser. He advised me that he would send me a quotation for the parts/materials required to repair it. However, he never sent the quotation and has since stopped responding to my messages, despite me contacting him several times.

Today I contacted Standard Bank to find out what was happening with my claim, and I was shocked to be told that the contractor had already been paid for the call-out and for fixing the geyser.

The geyser has NOT been fixed.

To make matters worse, ever since this contractor came to my home, my electricity has started tripping. This was never happening before his visit. The electricity now trips even when we are simply using the microwave to warm up food.

I am extremely disappointed that a contractor can apparently be paid for work that has not been completed, while I am left with an unrepaired geyser and what appears to be a new electrical problem.

I need Standard Bank to urgently investigate this matter, explain why the contractor was paid, arrange for the geyser to be properly repaired, and investigate the electrical fault that started after the contractor's visit.

I hope Standard Bank takes this complaint seriously and resolves it urgently.