Standard bank not willing to pay refund for funeral policy

<p>I have afuneral policy with standard bank policy no FNR***. I opened the policy with extended family my 2 grand parents. When I opened the policy the sales consultant at the branch told me that I can include my grand parents. I told him that I dont know thier date of birth he said its fine then I agreed to include them. I phoned to up date their date of birth and I was told that both of them are not legible to be on the policy I understand. The lady that I spoke to she said they will need to request the refund on the premiums that I have paid. She said it takes 7 to 14 days. I called on the 25/04/2016 and I have been phoning and I'm not getting any joy about the refund. I'm not happy with Standard bank as I have a cheque account with them and this policy I shows that they don't treat thier client as a priority.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>