Standard Bank not responding

On the 5th of this month I had a break in on my premises and I did emergency repairs on the gate and burglar bars while the main door was left and it was also broken. I submitted invoice for the emergency repair and also the claim for the broken door which is still not fixed to date and its a safety issue for me and my family but standard Bank Insurance doesn't bother giving me at least progress on my claim and also invoice on the emergency repairs done to gate and burglar bars. Am still staying in the house with broken door while I am paying my premium monthly without any hassle.

Please help me handle this matter.

Regards Noko Victor Mashiane *** / ***