Standard Bank NOT moving me forward

Since even before the 4th of September ( 04/09/2018) we submitted two claims to Standard Bank. One for a dishwasher. We were denied access to the one hour free labour and free call out fee. After numerous phone calls and emails we were able to engage the services that form part of our insurance policy with Standard Bank. We sought restitution but to date have not heard back.

We put in a claim for roof repairs that were needed because of the high wind velocity experienced in the area. The roof issue was drawn to our attention during a heavy wind storm. The Standard Bank contractor did not even come with a ladder to inspect the roof. We then laid a complaint about the repudiated claim on the grounds that the contractor was not able to make an informed decision concerning the roof. I was told that this will be reviewed three weeks ago. I then sent the invoice for the contractor we paid along with the wind velocity report for our area for 2018 showing elevated levels. On the 25th of October 2018 Samantha Ramisur said it would be reviewed the very next day which was the 26th Friday and that she would let me know on the 26th as to what was decided on the two claims. She informed me that the conversation was being recorded and she would see what compensation I would get after consulting at the management meeting concerning my two claims. To date I have not received a phone call or a preferred email providing me with reasons as to why it has not been sorted out as yet. In the interim I have sent more emails, endured high call volumes and left messages but have not been successful hence my review to Hello Peter

Please help Kind regards Esmè