Standard Bank Non-Insurance

My geyser failed on 8 December 2021. Fortunately we were at home and realised it, before it caused more damage. I had the geyser checked and I was advised to claim it through my insurance, which I did on the same day. I received a claim number via sms the next day. On 12 December I received another sms informing me that the plumbers will come to assess and quote. I called the plumbers, who came and did their part. Now it is 21 December and I am yet to hear from anyone... The phone number supp**** doesn't exist and the number on the website is not attended to. I have waited on the line for 7, 43 and 10 minutes respectively.