Standard Bank no idea what Customer-centricity is.....

7 weeks and counting ...since our burst geyser, still no resolution or even interest from Standard Bank. I have logged three official complaints with the Banks complaints department, but only get a respond from the complaints on hello peter, albeit some call center person with no authority, who doesnt know my name and argues with me about what my ID number is, seriously I have never in all my life experienced anything remotely resembling this shocking lack of customercentricity. I have asked repeatedly for management to contact me to explain why their client is waiting 7 weeks for resolution. Why I am all of a sudden told the bank will settle with cash (Tuesday 4th Dec 4:48pm), when I question the values of this settlement, to understand where they come from as they do not seem viable, SILENCE! So effectively I have had no response from the bank since Tuesday last week. I have now logged a complaint with the Ombudsman, lets see if this get this situation resolved.