1 reviews | Active since Nov 2018
Standard bank nightmare
We are still having a problem with our energizer box for the electric fencing which we communicated to Louis Ngobeni. We promptly stated that the matter was not closed because the issues were not resolved. Since then we have heard that Louis is on leave without having the decency to forward our ongoing complaint to someone else who could have assisted.
Dealing with standard bank is a nightmare. They do not return calls and their phone lines keep cutting. They have so many dissatisfied customers because you are always told they are experiencing high call volumes and you have to wait over 20 minutes for your call to be taken. I am still waiting for a call after having complained to Linde.
Service is atrocious and extremely unprofessional.
Even your algorithms is off because it has been more than eight days since we gave feedback that the enegizer box was not working properly. Hence our disappointment that Louis received the email and did not forward it for a colleague while he went on leave.
This has been and continues to be a frustrating process, we have even tried the escalation number but the calls keep dropping. It has been more than 8 days we have been waiting for a callback.
Regards
Even your algorithms is off because it has been more than eight days since we gave feedback that the enegizer box was not working properly. Hence our disappointment that Louis received the email and did not forward it for a colleague while he went on leave.
This has been and continues to be a frustrating process, we have even tried the escalation number but the calls keep dropping. It has been more than 8 days we have been waiting for a callback.
Regards