Standard Bank Moving backwards

Non existent customer service, easier to call Santa Claus, submitted email on 6th June to report faulty geyser with no hot water, 2 elderly people over 70 years, no response over 1 week, called the call Centre on seperate days, waited for 30min and 45min, please fire the customer service personnel, start with the manager, pathetic service, don't worry about changing slogans... Simpler better faster.... Moving forward... Get the basics right.... Customers come first... Customer centricity non existent