Standard bank moving backwards

Good day,

I had a burst water pipe in my ceiling last week Wednesday 8/06/2022. I have waited over a hour on the phone for one of the call center guys to talk to me. no answer.

After I went on to the app on my phone, logged a call on the phone app, got a reference number with the following saying. "Our team will contact you in the next 48 hours"

Now I have to wait 48 hour for someone just to come out and assess the damages. No water in my house since 08/06/2022.

It is today the 14/06/2022 not one phone call received or an update on the claim. I have tried to call the call center again yesterday to get an answer, yet again I had to wait 10 min on the phone. Guess what no answer.

I got a plumber out to do the repair for me.

Just very frustrating to know we pay all our monthly installment on time, yet we miss a day or two to pay they are the first ones to call you and remind you, you did not pay on time.

This is not moving forward Standard bank. Why must the ugly come out someone before anything can get done?