Standard Bank lives up to its reputation

If anyone has tried to contact a government call center, you know that the service is bad. That is great service compared to trying to contact Standard Bank insurance. I got a sms from standard bank insurance to contact them as my monthly payment did nit go through. I have been trying to call them for 2 days. I have spent a lot of time on the phone getting pushed from pillar to post and listening to promotional nonsense and music that drives you mad after the first hour. My last call was 33 minutes listening to the music for 33 minutes. We have things to do and cant spend hours on end trying to get help from a so called big four bank. The time before I asked for a call back and was assured that someone would call me, well that never happened. This would be laughable if I wasn't so the donner in with my so called world class bank.