Standard bank is annoying! Period!

Once again I find myself frustrated and stranded because of Standard bank insurance not keeping their word and taking me from pillar to post for a claim that was submitted December. I have been on the phone with them from 9:00am but I still didn’t get the help I need. I have been pleading and begging for them to assist me no one is helping or taking me seriously. All I got is a lousy apology that won’t change my current situation. What the hell is wrong with you standard bank? Why must I beg you to assist me when I pay my premium every single month without fail but come claim time I run around like a headless chicken trying to get help. Standard bank I’m sick and tired of your extremely poor and pathetic service!