Standard bank is a ****

Standard bank is a ****.. they prey on customer who doesn't English make them join insurance in a pretence that it will help then in the time of need.. these telesales are *****s... My mother passed almost two years ago after she was called to join a funeral cover only to find out she was made to join accident cover. I request a recording of the call which they made me listen to it and indeed she did was not provided a correct information.. after her funeral I tried to follow up on the matter through ombudsman for banking requesting for the recording of the sale and on two occasions they send me wrong recording with my mother's name and her ID number on it and yet it was not her voice.. instead of being assistant the ombusman closed the case without any follow up. Standard bank and their partners are ****s