STANDARD BANK IS A ***** BUSINESS

My car involved in an accident,I called my broker for assist and he was advised that I'm inactive,I've sent them proof of payment and still did not get any response from them,wrote to hellopeter then I received communication ,they sent me a letter that they will investigate , I never received anymore communication,wrote to hellopeter again I then received email that they have allocated the money and my case was closed.I never received any more communication since, I decided to fix the car and in the process I contacted Consumer council for assistance and their reply is: the customer decided not to claim and fix the car herself.