Standard Bank is a bank from hell

Never have I ever been this livid in my life. I was involved in a minor car accident 11 days ago. I called in to register a claim on the said day, asked a million questions by the call centre agent which I gently answered. The following day, my car was toured by the panelbeaters. To get a courtesy car which was to be organised by Standard Bank was a draining process. On the 3rd day, I received another call from another call centre agent, interrogating me with a million questions, which I also answered. To cut the long story short, today is the 11th day since the accident and my car is not fixed. The panelbeater has still not been contacted, im being taken from pillar to post and being treated like a ******** awaiting a court case. I am still (on the 11th day) being thrown a million questions instead of being assisted. This bank has huge ability of sending you to hell. It has caused me nothing but shame, anxiety, emotional instability and sleepless nights.