Standard Bank Insurers :Sluggish and Sloppy

First week of May 2021 I submitted a claim for a damaged inverter . I was given a claim number and told to submit : photos, quote and the reason for the damage. I was told I could use my service supplier because none of the Bank's preferred service suppliers could fix the problem. On 17 May I supp**** them with all the necessary information and followed up with a series of phone calls and e-mails but they have failed to help me or even have a decency of responding to my e-mails or send an assessor to verify the claim. Every time I call it's the same old story :"be patient the matter is being considered by our auditors" Today was the last straw when I was told it was going to take at least 8 days for them to revert ! Poor service provider, I would not recommend them to my worse enemy !